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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first thing you should do is push the Help button, which is visible on each page. A pop-up window will appear. It comprises elaborate info about all the operations that you can perform on the given page. Each pop-up window opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast array of educational video clips describing how to work with our web hosting Control Panel. They're shot for those of you who want to see how things are being done rather than just reading articles. In this way, everyone can swiftly find their way around our hosting Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the answer you need, take a look at our extensive Frequently Asked Questions section, which includes questions asked by actual users and offers real solutions. We periodically "revamp" our FAQ database with new articles in order to embrace all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions database either, we have a fantastic team of customer support engineers available 24/7/365 and ready to help you with any problem. Each support ticket you send will be replied to in less than sixty minutes (the average trouble ticket response time being approximately twenty mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 264192

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com